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STORE POLICY
There are no returns on custom printed orders. All sales are final.
We aspire to be a one stop shop for apparel, cool items, digital files, design, and more.
Refund Policy
Due to the nature of our business, in that each item/garment is fully customized to the specifications of the customer, it is not possible under most circumstances for Big Frog to accept returns of any customized items sold. ALL SALES ARE FINAL! Your order is made right after order, we don't have already made apparel on hand in our shop.
Customer Supplied Garment Policy
The customer’s garments (or other articles) are accepted on the strict understanding that Royal Printz of Boston will not accept any liability whatsoever for any misprints, stains, and damage to the customer supplied garments. Royal Printz of Boston's printing process and other decorating techniques, such as screen printing and vinyl, involve high heat and other treatments that may impact the quality of the image and the item of apparel. In addition, there is some risk that printer and human errors will occur. All garments are left entirely at the customer’s own risk.
If you supply the garment (or other articles) and there is a problem, we do not replace your item nor reimburse you for the item’s value. Your damaged piece will be returned to you with an apology. This is why we prefer to work on garments from our suppliers that Royal Prints of Boston knows will work for your needs and may be easily replaced should a production error occur.
If your order is to print on multiple units of the same fabrication/brand, we HIGHLY recommend that we print 1 unit for you first, and that you test wash the garment before we proceed with the balance of your order. We do not replace or reimburse customer-owned garments that fade after being washed.
When presenting your own garments for decoration, you will be required to sign a waiver indicating your acceptance of these terms before we will decorate them.
Pickup Policy – 20 Days
Due to the volume of items/garments we have in the store on a daily basis, we try our best to keep our inventory moving. Every 30 days we examine our inventory to find items that have not yet been picked up. We call our customers to notify them that we still have their items/garments and set them aside. After contacting our customers, we will allow a reasonable amount of time (not to exceed 20 days after the purchase date) for them to respond or retrieve their items. We try our best to reach out multiple times during the 20-day period following the order. Anything left at the store for 20 days past the customer’s order date will be destroyed or donated to Goodwill or another charity of the store owner’s choosing.
Limited Liability Clause
It is agreed by purchasing services from Royal Printz of Boston, that the Buyer and the Company acknowledge and agree that the Company will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Buyer has been advised or otherwise might have anticipated the possibility of such loss or damage.
PAYMENT METHODS
Credit / Debit Cards
Offline Payments
Payment Methods
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