Question 1

Can I make an oder over the phone or by email?

Accepted Answer

Yes We do take orders over the phone or via email.

Question 2

Can i order larger sizes that are not on the site?

Accepted Answer

Absoloutely, We have ordered shirts up to 10X.

Question 3

What types of images can i upload?

Accepted Answer

Formats we accept: JPEG, JPG, GIF, and PNG

For the best printing quality, upload the largest image size you have. We recommend images of at least 1000 pixels in height and width.

Question 4

Can you put my same design on other products?

Accepted Answer

Absolutely. We work with many different products and materials. We can print your design on many different things and ways.

Question 5

How can i track my order?

Accepted Answer

There will be a tracking number that will be sent to your email after the order went through and out for shipping. And prior to that you are welcome to contact us via phone to learn of the progress of your order. We like for our customers to have more control over their designs and orders.

Question 6

How do you print my items?

Accepted Answer

We have three different printing methods, each tested and the best selected for each garment we provide.
1. Sublimation
Applying ink using sublimation.

We use sublimation on our hard-good accessories such as custom mugs and shot glasses as well as some garments. It involves printing ink onto a very special transfer material and then applying that print to the item in a fancy heat press.
    • Sublimation results in very vibrant colors. You will usually notice that pinks and reds are brighter on mugs than other items.

We can sublimate on 100% light polyester fabric and colored cotton apparel.

2. Vinyl
         Heat transfer Vinyl
        Cutting a design or lettering from a sheet of vinyl.
        Press the design or wording to the item.

3. Direct To Film (DTF)
         Lasts over 25 washes.

WE ALSO WORK WITH MANY OTHER MATERIALS
                   AND EQUIPMENT TO BRING YOU A FINISHED PRODUCT
                   YOU CAN ONLY GET AT DESIGNS BY ROYAL PRINTZ.

WE LOOK FORWARD TO YOUR CALL!

Question 7

Will items print like they look on the screen?

Accepted Answer

The design will print proportionate to the way you see it on the display screen. Please take into account that we print in a design boundary so one can not wrap across the frame, so if the print appears smaller than anticipated, please strive on the item to look the design’s actual length once worn. ON ANY SCREEN A DESIGN WILL LOOK MORE VIBRANT BECAUSE OF THE RESOLUTION. Our designs turn out vibrant.

Question 8

What is the best print location?

Accepted Answer

If you want your shirt to be printed using standard print locations (such as full chest or left chest), please use the graphics on this page as a guide when creating your own design in the design center.
For the most part, we will print everything exactly as you designed it. However, we might adjust your design slightly if you are clearly aiming for a certain standard. For example, if a design looks like all of the elements are centered, but our art department notices one element is slightly off-center, we will go ahead and center everything for you.
Vertical Positioning:
When aligning your design vertically, it's all about centering. Try to get the center of your design to align roughly near your armpits, while also staying within the "full chest box" above.
Look at the examples below. The green dashed line is the centering armpit line.
For shirts with low neck lines, like v-necks or some tank tops, the top of the design usually starts at about 3/4 inch from the collar.
Helpful Tips:
If you have any specific requests, be sure to add them to the Special Instructions field during checkout.
Let's say you would like a left chest design. First, look at the Left Chest graphic at the top of the page. Then, do your best to fit your design within that imaginary box in the design center. Then, when checking out, in the special instructions, simply write:
I want this to be a Left Chest design.
Our art department will use the Left Chest standard to make sure your design looks like a classic left chest design.
See below for more do's and don'ts when using the design center.
If you are expecting a standard center chest print, then...
If you are expecting a standard left chest print, then...
If you really want your design to be printed on your belly, and you want to be extra sure that we know it, please leave a message in the Special Instructions.
For maternity designs, it is usually clear when the design should be printed on the belly. Those are no problem.

Question 9

Do you offer group or bulk discounts?

Accepted Answer

WE OFFER GROUP DISCOUNTS ON CUSTOM APPAREL & ACCESSORIES

We offer group discounts on most items when you add 10+ applicable items to your cart. Your price will automatically update and show the discount that's been applied. Discounts vary depending on the product chosen and the inventory that's available. Unlike screen printers, the products and designs don't have to be identical.

*​​Pricing is subject to change and cannot be combined with promo codes

Question 10

What is a production fee?

Accepted Answer

A production fee is charged when an order is cancelled or changed after it has been printed. This is 50% the cost of the item or subtotal. This covers the cost of the goods and production time spent.

Question 11

Do you have an order minimum?

Accepted Answer

No! Buy one custom item or one thousand; we're happy to serve you either way.

Question 12

Can i make changes to my order?

Accepted Answer

Please contact us within 4 hours of placing your order to make any changes. Please double check your designs for accuracy before placing your order, because the production process starts almost right away.

Question 13

What forms of payment do you except?

Accepted Answer

We currently accept Visa, MasterCard, and of course, our very own gift cards.

Question 14

Can I bring my own shirt?

Accepted Answer

We do accept brought in items that we can apply custom cut vinyl. The items must be new, never washed or worn with tags still attached.
 
We will not sublimate  on customer supplied items.

Question 15

What size design can you print?

Accepted Answer

Our standard printer will allow us to print designs up to 13” x 19”.  Standard size prints using Vinyl is 12″ x 12″.  There is an additional $8 charge for oversize prints. If you need something larger, please let us know.

Question 16

What is the time frame for US orders?

Accepted Answer

We are a print on demand company, so each item you order is custom printed upon your order being placed.
We offer four different delivery options for US orders; Economy, Quick, Expedited and Express

At checkout, you will simply select the date you need the order to arrive by. All delivery options include production time and ship time.
Please note when ordering, our cut off time is 3:30pm EST, so the dates at checkout will change at this time.

Delivery options for US Domestic:
Economy (12 business days)
Quick (9 business days)
Expedited (6 business days)
Express (4 business days)*
* Please note that due to supply chain issues Express shipping is temporarily restricted to a select product offering and limited quantities of 20 items or less.

Delivery options for Hawaii and Alaska:
Economy (18 business days)

PLEASE NOTE: Carriers are processing and delivering record volumes while maintaining the necessary COVID precautions. This can lead to delayed updates for tracking numbers, which means we can't guarantee delivery dates. We thank you for your patience!

If you have additional questions about timeframes, dates or costs, please reach out to our friendly Design Guides and we are happy to assist!

Question 17

What color shirts do you have?

Accepted Answer

We carry white and black which are mostly common essential shirt color for anyone. We also have shades of  blues, greens, pink, red, yellow, browns, and purples. We got a little of each colors of the rainbow.

Question 18

Do you offer international shipping?

Accepted Answer

Yes we do!
We ship to the following countries:
Canada
Australia
Germany
Puerto Rico
Spain
United Kingdom
Virgin Islands
Bahamas

Delivery option for most international orders:
Economy (20 business days)

Delivery option for Bahamas and Virgin Islands:
Economy (18 business days)

Due to new safety procedures, some countries are experiencing customs delays which could affect this estimate. At this time, we are also not able to offer rush shipping for international orders.

Please note that you are responsible for any duties or taxes that may be applied to your package after it has left our facility. The shipping costs incurred include production time and shipping cost to get out of the country, and do not include export taxes.

Question 19

What is out of area charge?

Accepted Answer

Out of Area surcharges are charged collected by FedEx in order to deliver out of their normal delivery locations, to more remote locations. This does not mean they never deliver to you, however, it is out of their norm.
 • For orders inside the continental United States, the surcharge is $3.85.
 • For Hawaii it is $12.00.
 • For Alaska and international orders it is $27.50.
 • For international orders it is $27.50.

Question 20

What is your cancellation policy?

Accepted Answer

Cancellations made after order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Question 21

What is your return policy?

Accepted Answer

Your order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 10 days of receiving your custom order. Send a photo of the issue to royalprintzofboston@gmail.com and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment.

We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold.

Sizing varies between manufacturers and styles. For specific sizing information, reference our online sizing charts under product info. Please note that due to varying monitor settings, the colors represented on screen may not exactly match the actual ink or garment. We recommend purchasing a sample order before placing a group order. Feel free to Contact Us, and we'll help you get started.

After 30 days of receiving your order, we will no longer accept returns. Please Contact Us within two weeks of the expected delivery date for a package lost during transit.

Question 22

Are rushed orders accepted?

Accepted Answer

It depends on what you are ordering.   We offer rush service with shipping in as little as 5 days on low quanity number of  items.
 Please e-mail or call us for availability of this service.  
If you have a specific date to have your garments in hand, please supply your sales representative with that date.

Question 23

Can i go to retail location to get my items printed?

Accepted Answer

The majority of orders placed in our retail location are produced while you wait. This is for only 1-2 shirt orders.  Typically we spend about 20 minutes on the design and the printing takes about another 20 minutes.  If we have numerous orders to process it could take longer but we are usually able to produce the shirts the same day.  In an effort to be fair to each customer, we may limit the number of shirts for same day production.
You may also come in to our location to put in big orders also, and will be given a day and time for items to be ready for pick up.

Question 24

Can i order different ink colors on different color shirts?

Accepted Answer

Yes. However, each ink color change will incur an ink color change charge.

Question 25

Can i mix the shirt types in my order (t-shirt, sweatshirts/hoodies, long sleeve shirt)?"

Accepted Answer

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each type of garment is determined by the total number of shirts in your order of each, then added together.

Question 26

How to wash my shirt?

Accepted Answer

It depends the printed shirt. 
For sublimation shirts you need to turn it inside out

Question 27

Will the print fade on my shirt after a few washings?

Accepted Answer

No. 
 We use high quality sublimation paper and we store our prints in a dry, cool, dark environment.
All fabrics produced with the use of DTF technologies require gentle handling as far as it concerns washing, drying and ironing. The print is sensitive towards harsh conditions such as high temperature and high rpm washing cycles, meaning that the colors will fade, the inks will crack and even peel off.
Under normal use, the design in vinyl should last more than five years. I recommend following these care guidelines to maximize the lifespan: Do not dry clean the garment.

Question 28

What time period can i reorder for?

Accepted Answer

We keep your artwork on file up to 5 years.

Question 29

Can I add to my order after order is placed?

Accepted Answer

Yes. If you forgot to add something to your order just email us or call us and we can make the changes for you. You need to make sure you add anything up to 24 hours after you put in the order.

Question 30

Can you print a photo on a shirt?

Accepted Answer

Yes, we sure can! Just send over the picture and we will print it on the shirt.

FAQ

Yes, we do everthing. Just ask. Don't be shy.....

Designs by Royal Printz

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